Support for Gemstone Rhapsody (formerly Gemstone Cascade) by Serenza.
For help, questions, or feedback:
support@gemstonerhapsody.com
How do I restore purchases?
Tap the ⚙ gear on the main menu, then "Restore Purchases".
What are Notes and what do they buy?
Notes are the in-game currency you earn by playing, or buy in optional bundles at the Box Office. They are spent on boosters, continues and refills that help a run, and on restoring instruments and treasures in your Conservatory. Nothing is ever required to buy — every Note can be earned by playing, and the restoration of the opera house is earned, never sold.
An ad didn't grant my reward — what do I do?
Rewarded ads need a network connection. If a reward didn't arrive, restart the app and try again; if it keeps happening, email us with your device model and iOS version.
How do I delete my data?
Tap the ⚙ gear on the main menu, then "Delete my data". This erases all local progress permanently.
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Serenza is a trading name of Wycliffe Partners Limited, registered in England and Wales, company number 17268600. Registered office: 71–75 Shelton Street, Covent Garden, London WC2H 9JQ, United Kingdom.